AWARD CATEGORIES

To see examples of effective nominations from past years, please click here.


Please select an award category for which you would like to nominate a Company/Individual:

1. The Leadership Award presented by McKendree Unversity - awarded to one individual who has responsibility for leading a center, department, or team - supervisor, manager, director, or team leader.
   >> Before you nominate, Click Here for more info about this award
   
   Nominate an Individual
    
2. The Community Service Award presented by Avtex for active engagement in community service or activities.
   >> Before you nominate, Click Here for more info about this award
   
   NOTE: Two awards will be given in this category. Please indicate the category below for this nomination:
   Nominate a Company
   Nominate an Individual
    
3. The Outstanding Representative of the Year presented by Chamba News - a bilingual employment guide for the front-line employee who exemplifies customer contact center excellence.
   >> Before you nominate, Click Here for more info about this award
   
   Nominate an Individual
    
4. The Vision Award presented by Aerotek for overall contact center excellence.
   >> Before you nominate, Click Here for more info about this award
   
   NOTE: Two awards will be given in this category; one for small center and one for large centers. Please indicate the size category below for this nomination.
   Nominate a Small Center (100 reps or fewer)
   Nominate a Large Center (101 reps or more)
    
5. The Contact Center Support Professional Award for the support employee (HR, Workforce, Quality, Trainer, IT, etc.) who provides outstanding support and guidance to contact center employees.
   >> Before you nominate, Click Here for more info about this award
   
   Nominate an Individual
    

1. The Leadership Award presented by McKendree Unversity - awarded to one individual who has responsibility for leading a center, department, or team - supervisor, manager, director, or team leader.
   
   This award will be presented to one individual who has the responsibility for leading a team, department or center – a supervisor, team leader, manager or, director. This person effectively manages an efficient center or team that supports their customers and caters to the needs of their agents. The individual is a true role model who makes business decisions that support the company. This individual inspires trust, is creative, is a change leader, and always exceeds expectations.
   To nominate, you'll be asked to provide the following information in Step 3:
    
   1. Describe the nominee's leadership style.
   2. Describe how the nominee recruits and develops your contact center staff.
   3. Describe how the nominee inspires trust and drives his/her team to succeed.
   
   Additional supporting documentation (up to 3 items) may be submitted with this information in Step 4.
   
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2. The Community Service Award presented by Avtex - for active engagement in community service or activities.
   
   Two awards will be given in this category; one for a Company and one for an Individual.
   
   This award will be presented to one company and one individual who have been actively engaged in community service or activities. The company/individual demonstrates a commitment to the community by leading efforts in programs, consistently volunteering, and demonstrating a passion for community service.
   
   To nominate, you'll be asked to provide the following information in Step 3:
    
   1. List of activities the person or company is engaged in.
   2. If applicable, the number of employees in the company who participate.
   3. Provide as much information as possible as to how the community benefits from the nominee's community involvement.
   
   Additional supporting documentation (up to 3 items) may be submitted with this information in Step 4.
   
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3. The Outstanding Representative of the Year presented by Chamba News - a bilingual employment guide - for the front-line employee who exemplifies customer contact center excellence.
   
   This award is for the front-line employee who exemplifies customer contact center excellence. This employee consistently exceeds customer expectations; routinely goes above and beyond the job requirements; demonstrates a passion for customer service; and is ethical and committed to the company.
   
   To nominate, you'll be asked to provide the following information in Step 3:
    
   1. What skills and attributes does the nominee display that contribute to his/her success?
   2. How has the nominee been successful?
   3. Please include any relevant statistics - productivity, etc.
   
   Additional supporting documentation (up to 3 items) may be submitted with this information in Step 4.
   
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4. The Vision Award presented by Aerotek for overall contact center excellence.
   
   Two awards will be given in this category; one for small center and one for large center.
   
   

   The purpose of this award is to recognize the company who achieves outstanding results, becoming the most respected contact center in the region. This company is a role model for other centers because, among many reasons, this company: makes business decisions that are right for the company and their customers; builds relationships with their employees by inspiring trust and supporting creativity; innovatively improves processes; is a leader in supporting and leading change; and exceeds goals on a consistent basis. This company is committed to their clients, removes barriers to developing talent, and compels ethical behavior. This contact center focuses on staff at all levels, is committed to the customer, and ensures that performance objectives are in line with the company’s goals.

   To nominate, you'll be asked to provide the following information in Step 3: 

   1. Mission and vision
   2. Data & numbers that support the claim that you are fulfilling your mission both internally as a company and externally to your customers (you may include internal employee satisfaction surveys, external customer satisfaction numbers, turnover & attrition rates, etc.)
   3. Care for employees & corporate culture (career pathing, employee benefits, rewards and recognition, etc.)
   
   Additional supporting documentation (up to 3 items) may be submitted with this information in Step 4.
   
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5. The Contact Center Support Professional Award - for the support employee (HR, Workforce, Quality, Trainer, IT, etc.) who provides outstanding support and guidance to contact center employees.
   
   This award is for the support employee who enables the contact center staff to be successful at their jobs. This individual may support internal and/or external customers. This employee consistently exceeds expectations with communication, education, and follow-up to the associate or leader. She/he routinely goes above and beyond the job requirements and demonstrates a passion for employee service.
   
   To nominate, you'll be asked to provide the following information in Step 3:
    
   1. Please provide specific examples of how this nominee has provided guidance and support to your contact center.
   2. What made this guidance exceptional?
   3. What was the impact of this support on your contact center's performance?
   
   Additional supporting documentation (up to 3 items) may be submitted with this information in Step 4.
   
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