 |
 |
Did you Know?
|
| A recent report showed that the call center industry is expected to increase 11.3% to over $100 billion by 2007. |
 |
|
|
|
Mission: To raise awareness of the critical
role played by Customer Service Support Centers in the Greater Louisville regional
economy and to provide a forum for the exchange of ideas and best practices among
Support Center professionals.
|
Objectives
- Workforce
Improve the skills and capabilities of the workforce within the customer service/call center industry in our region through professional training and educational initiatives.
- Marketing
Develop a marketing plan to raise awareness of the customer service industry as a career path, to support economic development within the Greater Louisville region and to engage local companies in network activities.
- Programming/Networking
Provide a forum to discuss best practices and allow for networking opportunities for businesses and professionals within the customer service and call center industry.
- Research
Initiate, compile and distribute research on customer service/call centers within our region.
- Public Policy
Serve as an advocate on public policy and legislative issues impacting the customer service/call center industry on an as-needed basis.
|
|
